June 9, 2022
To Stop the CMO Revolving Door, Bring Brand and Performance Together
Even if you’re the world’s best B2B or lead gen marketer, you probably only close a small percentage of your incoming leads. Another somewhat larger percentage of leads, you discard for giving bad information or not meeting your target customer profile. So what about the 50 to 80 percent of leads that meet your target customer criteria but don’t purchase immediately?
You probably already know that the answer is to place them into a nurture program. Nurturing your leads is vital for a number of reasons:
A simple nurture campaign could involve just a small amount of remarketing and emails, but savvy marketers know there is much more they can do to engage their leads.
As we’ve written previously, different channels are designed to drive different results. Which means that high-funnel display and social channels are often going to drive leads with general interest but who are not yet ready for a sales demo or a price quote. This can create tension if the sales team feels like marketing is sending poor quality leads, and at scale it can even result in SDRs spending too little time contacting lower-funnel leads because they’re inundated with leads from prospecting campaigns.
This scenario also commonly results in a poor customer experience. Your prospects may be less likely to work with you if they download one white paper and then receive five emails and three phone calls begging them to complete an hour-long demo.
So instead of treating all of your leads the same, place your leads from a prospecting campaign into a separate “bucket” for nurturing in the following ways:
The content you choose at this stage should focus on continuing to educate the prospect, who probably has little context about your company. White papers, videos, client testimonials and case studies are all good options, and you can test different assets to see which ones drive the best response. Since you, too, have little context on what your prospect is looking for, don’t be afraid to share more diverse information about what makes you unique — like new technology, key founders, social impact, etc. — in addition to the ways your product can directly help the prospect.
Hold off on any sales contact with these leads until they complete another targeted on-site event. Once a lead has engaged with your website for the second time, have your sales team begin to reach out.
Leads coming in from high-quality channels like direct website visits, SEM searches, or remarketing campaigns typically have much more intent to purchase a software than leads coming from higher-funnel channels. When these leads complete an on-site action but then are non-responsive to sales outreach, you should make a serious effort to get them back. In addition to your sales outreach, try the following:
Messaging and offers for this audience should be much more directly focused on the benefits your product will provide. Case studies, independent reports (Gartner, Forrester, etc.), and stats on product effectiveness will go a long way toward making prospects feel that it’s worth doing that sales demo after all.
Let’s say you’re implementing the two programs above and seeing success, as a certain percentage of leads resurface to join the sales process. Still, you have some leads that after several months are still not interested. While you shouldn’t give up on them, you should consider the following scaled-back initiatives:
Remember that making a product purchase decision, especially for a company, can often take months or years. Don’t give up on a lead just because they’re not ready to hear your entire pitch today. Implement a nurture campaign and use persistence to bring these leads back into the fold — we’re also happy to help.